Twitter Support Lacks Competency

by idebunkforme

I now have four tickets closed in the past twelve hours with Twitter Support. They all have this form letter as the closing response:

Hello,

This account was suspended for sending multiple unsolicited messages using the @reply and/or mention feature. These features are intended to make communication between people on Twitter easier. Twitter monitors the use of these features to make sure they are used as intended and not for abuse. Using either feature to post messages to a bunch of users in an unsolicited or egregious manner is considered an abuse of its use, which results in account suspension.

For more information about these features, please visit our @Replies and Mentions help page:

http://support.twitter.com/articles/14023

I have now un-suspended your account. Please note that it may take an hour or so for your follower and following numbers to return to normal.

Be sure to review the Twitter Rules, as repeat violations may result in permanent suspension:

http://twitter.com/rules

Thank you,

Zendesk

You can see for yourself that @idebunkforme remains suspended…

I even asked for something other than this form letter for the fourth ticket. As a response, I got the form letter. Incompetent support people.

The tickets are 6168748, 6200087, 6202304 and 6202334.

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